@book{213733,
	author = {Ruiz de Zarobe, Leyre. and ebrary, Inc.},
	title = {Speech acts and politeness across languages and cultures},
	publisher = {Peter Lang,},
	year = {2012.},
	series = {Linguistic insights : studies in language and communication,},
	address = {Bern ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10599965}
}