01464nam a2200361Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020001500112020001800127020001800145040002100163035002100184050002900205082001700234245011400251260012400365300002500489490004500514504005100559533015200610650003000762650002400792650003600816650003400852655002900886700002700915710001700942856012600959999001701085ebr10699098CaPaEBRm     o  u        cr cn|||||||||060609s2006    enka    sb    001 0 eng d  z  2006045832  z1860946690  z9781860946691  z9781860948893  aCaPaEBRcCaPaEBR  a(OCoLC)82576878114aHF5415.153b.I586 2006eb04a658.5/7522200aInvolving customers in new service developmenth[electronic resource] /ceditors, Bo Edvardsson ... [et al.].  aLondon :bImperial College Press ;aHackensack, NJ ;aLondon :bDistributed by World Scientific Publishing Co.,cc2006.  aviii, 323 p. :bill.0 aSeries on technology management ;vv. 11  aIncludes bibliographical references and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aNew productsxManagement. 0aCustomer relations. 0aService industriesxManagement. 0aCreative ability in business. 7aElectronic books.2local1 aEdvardsson, Bo,d1952-2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10699098zAn electronic book accessible through the World Wide Web; click to view  c21430d21430