@book{215533,
	author = {Thomsett-Scott, Beth C. and ebrary, Inc.},
	title = {Designing and implementing virtual reference services},
	publisher = {ALA TechSource,},
	year = {c2013.},
	address = {Chicago, Ill. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10751729}
}