01496nam a2200337 a 4500 ebr10751729 CaPaEBR m o u cr cn||||||||| 130911s2013 ilua sb 001 0 eng d 9781555708993 9781555709501 (e-book) CaPaEBR CaPaEBR (OCoLC)855783493 n-us--- Z711.45 .D47 2013eb 025.5/2 23 Designing and implementing virtual reference services [electronic resource] a LITA guide / edited by Beth C. Thomsett-Scott. Chicago, Ill. : ALA TechSource, c2013. 1 online resource (xi, 152 p.) : ill. Includes bibliographical references and index. Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Description based on online resource; title from title page (ebrary, viewed September 11, 2013). Electronic reference services (Libraries) Electronic reference services (Libraries) United States Case studies. Electronic books. local Thomsett-Scott, Beth C. ebrary, Inc. Library and Information Technology Association (U.S.) http://site.ebrary.com/lib/rucke/Doc?id=10751729 An electronic book accessible through the World Wide Web; click to view 215533 215533