TY  - BOOK
AU  - Thomsett-Scott,Beth C.
ED  - ebrary, Inc.
ED  - Library and Information Technology Association (U.S.)
TI  - Designing and implementing virtual reference services: a LITA guide 
AV  - Z711.45 .D47 2013eb
U1  - 025.5/2 23
PY  - 2013///
CY  - Chicago, Ill.
PB  - ALA TechSource
KW  - Electronic reference services (Libraries)
KW  - United States
KW  - Case studies
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2015; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10751729
ER  -