@book{215632,
	author = {Tyler, Katherine. and ebrary, Inc.},
	title = {Business to business services},
	publisher = {Emerald Group Publishing,},
	year = {c2007.},
	series = {Journal of Services Marketing ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10196382}
}