@book{216825,
	author = {Walkup, Renee P., and McKee, Sandra L., and ebrary, Inc.},
	title = {Selling to anyone over the phone},
	publisher = {AMACOM,},
	year = {c2006.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10120210}
}