Walkup, Renee P. 1957- creator McKee, Sandra L. 1952- ebrary, Inc text Electronic books. nyu New York AMACOM c2006 2006 monographic eng

electronic

electronic resource

xi, 194 p. : ill. Polishing your phone sales tools -- The playing process -- Identifying personality types over the phone -- Getting gatekeepers to work for you -- Planning and tracking -- Setting up for success -- Listening through the words -- Asking high-value questions -- Selling through objections -- Negotiating the close. Renee P. Walkup, with Sandra McKee ; foreword by Karen Robinson. Includes index. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Telephone selling HF5438.3 .W34 2006eb 658.8/72 http://site.ebrary.com/lib/rucke/Doc?id=10120210 http://site.ebrary.com/lib/rucke/Doc?id=10120210 CaPaEBR 050502 ebr10120210