@book{218842,
	author = {Marc, Alexandre, and ebrary, Inc.},
	title = {Delivering services in multicultural societies},
	publisher = {World Bank,},
	year = {c2010.},
	series = {New frontiers of social policy},
	address = {Washington, D.C. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10364990}
}