@book{219869,
	author = {Fredricks, Karen S. and ebrary, Inc.},
	title = {Sage ACT! 2012 cookbook},
	publisher = {Packt Pub.,},
	year = {2011.},
	address = {Birmingham, U.K. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10504769}
}