@book{222464,
	author = {McGlown, K. Joanne. and ebrary, Inc.},
	title = {Anticipate, respond, recover},
	publisher = {Health Administration Press,},
	year = {2011.},
	series = {ACHE management series},
	address = {Chicago, Ill. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10478024}
}