02248nam a2200325 a 4500 ebr10517345 CaPaEBR m u cr cn||||||||| 110923s2012 caua s 001 0 eng d 2011039257 9781118027240 (hardback) 9781118176252 (e-book) CaPaEBR CaPaEBR (OCoLC)774288733 HD3629 .H35 2012eb Hale, Judith A. Performance-based certification [electronic resource] : how to design a valid, defensible, cost-effective program / Judith Hale. 2nd ed. San Francisco : Pfeiffer, c2012. xiv, 270 p. : ill. Includes index. "Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to: Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers Ensure that your workforce is trained and competent to their job Make your hiring process more cost effective and legally defendable Recognize competence and consistency of your employees Once you've identified the need for a certification program, what's the next step? All of the answers are here!"-- Provided by publisher. Electronic reproduction. Palo Alto, Calif. : ebrary, 2012. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Occupations Certification. Professions Certification. Electronic books. local ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10517345 An electronic book accessible through the World Wide Web; click to view 224970 224970