@book{227482,
	author = {Ruff, Peter. and Aziz, Khalid. and ebrary, Inc.},
	title = {Managing communications in a crisis},
	publisher = {Gower,},
	year = {c2003.},
	address = {Burlington, Vt. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10211099}
}