@book{227934,
	author = {Vogt, Henrik. and ebrary, Inc.},
	title = {Open Source customer relationship management solutions},
	publisher = {Diplomica Verlag,},
	year = {2008.},
	address = {Hamburg [Germany] :},
	note = {Cover title.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10487346}
}