02262nam a22003614a 4500 ebr10026241 CaPaEBR m u cr cn||||||||| 000216s2000 dcua sb 001 0 eng 00008438 0815780656 (pbk. : alk. paper) CaPaEBR CaPaEBR (OCoLC)70743312 HD3616.U47 S6 2000eb 658.4 21 Sparrow, Malcolm K. The regulatory craft [electronic resource] : controlling risks, solving problems, and managing compliance / Malcolm K. Sparrow. Washington, D.C. : Brookings Institution Press, c2000. xxii, 346 p. : ill. "Council for Excellence in Government." Includes bibliographical references (p. 315-334) and index. pt. 1. The challenges of regulation. Pressures. Ideas. Party politics. Customer service : merits and limits. Process improvement : merits and limits -- pt. 2. The emergence of regulatory craftsmanship. Innovations. The elements of reform. The search for results that count. Problem solving : a different kind of work. The stages of problem solving. The problem-solving infrastructure. The Boston gun project. Of strategies reactive, preventive, and proactive. Balanced versus integrated compliance strategies -- pt. 3. The elusive art of risk control. Centrality of the risk control challenge. Finding resources, making space. Managing discretion. Intelligence and analysis -- pt. 4. Demonstrating results. Measuring a risk control performance. Connecting the fabric. Conclusion. Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Trade regulation United States. Industrial policy United States. Compliance United States. Administrative procedure United States. Government paperwork United States. Electronic books. local ebrary, Inc. http://site.ebrary.com/lib/rucke/Doc?id=10026241 An electronic book accessible through the World Wide Web; click to view 23005 23005