@book{23371,
	author = {O'Keefe, Patrick, and ebrary, Inc.},
	title = {Managing online forums},
	publisher = {AMACOM,},
	year = {c2008.},
	address = {New York :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10271770}
}