@book{23385,
	author = {Baker, William F., and O'Malley, Michael, and ebrary, Inc.},
	title = {Leading with kindness},
	publisher = {American Management Association,},
	year = {c2008.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10271804}
}