@book{236760,
	author = {Naumes, William. and Naumes, Margaret J. and ebrary, Inc.},
	title = {The art & craft of case writing},
	publisher = {M.E. Sharpe,},
	year = {c2006.},
	address = {Armonk, N.Y. :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10178139}
}