@book{238525,
	author = {Kuniavsky, Mike. and ebrary, Inc.},
	title = {Observing the user experience},
	publisher = {Morgan Kaufmann Publishers,},
	year = {c2003.},
	series = {Morgan Kaufmann series in interactive technologies},
	address = {San Francisco, CA :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10180779}
}