@book{241659,
	author = {Glenn, Cheryl. and ebrary, Inc.},
	title = {Silence and listening as rhetorical arts},
	publisher = {Southern Illinois University Press,},
	year = {2011.},
	address = {Carbondale :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10469360}
}