@book{242073,
	author = {Caddick, Richard. and Cable, Steve. and ebrary, Inc.},
	title = {Communicating the user experience},
	publisher = {Wiley,},
	year = {2011.},
	address = {Chichester, West Sussex :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10500903}
}