@book{24314,
	author = {Kar, Els van de. and Verbraeck, Alexander. and ebrary, Inc.},
	title = {Designing mobile service systems},
	publisher = {IOS Press,},
	year = {c2008.},
	series = {Research in design series,},
	address = {Amsterdam :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10267453}
}