@book{243999,
	author = {Flanagan, William A. and ebrary, Inc.},
	title = {VoIP and unified communications},
	publisher = {Wiley,},
	year = {c2012.},
	address = {Hoboken, N.J. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10538653}
}