@book{24575,
	author = {Gardner, Rod. and ebrary, Inc.},
	title = {When listeners talk},
	publisher = {J. Benjamins Pub.,},
	year = {c2001.},
	series = {Pragmatics & beyond,},
	address = {Amsterdam ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10022318}
}