TY  - BOOK
AU  - Applebaum,Robert
AU  - Geron,Scott
AU  - Straker,Jane K.
ED  - ebrary, Inc.
TI  - Assessing satisfaction in health and long term care: practical approaches to hearing the voices of consumers 
AV  - RA399.A1 A875 2000eb
U1  - 362.1 21
PY  - 2000///
CY  - New York
PB  - Springer
KW  - Patient satisfaction
KW  - Medical care
KW  - Evaluation
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 129-135) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10265244
ER  -