@book{24699,
	author = {Hoffman, Stephanie B. and Platt, Constance A. and ebrary, Inc.},
	title = {Comforting the confused},
	publisher = {Springer Pub. Co.,},
	year = {2000.},
	address = {New York :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10265303}
}