@book{249002,
	author = {Murray, Joseph. and Shaughnessy, Brian P. and ebrary, Inc.},
	title = {Using CiviCRM},
	publisher = {Packt Open Source Pub.,},
	year = {c2011.},
	address = {Birmingham, UK :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10450979}
}