00904pam a2200265 a 4500 4961456 OSt 20150924121257.0 970321s1997 enka b 001 0 eng 97010602 0131499157 DLC DLC DLC HD9980.5 .H672 1997 658 21 Hope, Christine. Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann. London ; New York : Prentice Hall, 1997. viii, 352 p. : ill. ; 24 cm. Includes bibliographical references and index. Service industries Management. Mühlemann, Alan. 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 250129 250129 0 0 lcc 0 0 NFIC 40404 40404 GEN 2015-09-24 0 HD9980.5 .H672 1997 20090909 2015-09-24 00:00:00 2015-09-24 BK