@book{25018,
	author = {Schiffman, Stephan. and ebrary, Inc.},
	title = {Sales don't just happen},
	publisher = {Dearborn Financial Pub.,},
	year = {c2002.},
	address = {Chicago, IL :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10021094}
}