00364nam a22001337a 4500003000400000005001700004008004100021020001500062040000800077050002400085100001900109245006800128260003400196OSt20230324150704.0160527b        xxu||||| |||| 00| 0 eng d  a087815017x  cn/a  aZ678.85 b.L36 1977  aLancaster F.W.  a Measurement and evaluation of library servicesbF.W. Lancaster  aNew Yorkc1977bPenguin Group