@book{256233,
	author = {Hennings, Dorothy Grant.},
	title = {Communication in action :},
	publisher = {Houghton Mifflin Co.,},
	year = {c2002.},
	address = {Boston :},
	edition = {8th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1104/2001093616-d.html}
}