02657cam a2200349 a 4500 16708069 OSt 20170602125808.0 110325s2011 nyua b 001 0 eng 2011012592 9781555707408 (pbk. : alk. paper) 1555707408 (alk. paper) (OCoLC)ocn709408043 DLC DLC YDX YDXCP CDX DLC Z711 .C355 2011 025.5/24 22 Cassell, Kay Ann. Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath. 2nd ed. rev. New York : Neal-Schuman Publishers, c2011. xvii, 461 p. : ill. ; 23 cm. Includes bibliographical references and indexes. Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service. Reference services (Libraries) Electronic reference services (Libraries) Reference books Bibliography. Electronic reference sources Directories. Hiremath, Uma. 7 cbc orignew 1 ecip 20 y-gencatlg lcc SB 256501 256500 0 0 lcc 0 0 NFIC 40404 SORI GEN 2017-06-02 5 Z711 .C355 2011 201700176 2026-07-01 2025-06-24 00:00:00 2025-06-24 2017-06-02 SB 0 0 lcc 0 0 NFIC 40404 40404 GEN 2025-01-15 purchase(Regent) 0 Z711 .C355 2011 201700177 2025-01-15 00:00:00 2025-01-15 SB