an introduction Cassell, Kay Ann. creator Hiremath, Uma. text bibliography nyu New York Neal-Schuman Publishers c2011 2011 2nd ed. rev. monographic eng

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xvii, 461 p. : ill. ; 23 cm. Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service. Kay Ann Cassell and Uma Hiremath. Includes bibliographical references and indexes. Reference services (Libraries) Electronic reference services (Libraries) Reference books Bibliography Electronic reference sources Directories Z711 .C355 2011 025.5/24 9781555707408 (pbk. : alk. paper) 1555707408 (alk. paper) 2011012592 DLC 110325 20170602125808.0 16708069