The
customer-focused library
re-inventing the library from the outside-in
Matthews, Joseph R.
creator
text
bibliography
cau
Santa Barbara, Calif
Libraries Unlimited
c2009
2009
monographic
eng
xviii, 95 p. : ill. ; 26 cm.
Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition.
Joseph R. Matthews.
Includes bibliographical references and index.
n-us---
Public libraries
United States
Public services (Libraries)
Library users
Libraries and community
Libraries
Marketing
Organizational change
Z731 .M339 2009
027.473
9781591588757 (pbk : alk. paper)
1591588758 (pbk : alk. paper)
9781591588764 (ebook)
1591588766 (ebook)
2009026359
DLC
090708
20170602130250.0
15807548