@book{28752,
	author = {Zeller, Dirk. and ebrary, Inc.},
	title = {Telephone sales for dummies},
	publisher = {Wiley,},
	year = {c2008.},
	series = {--For dummies},
	address = {Hoboken, NJ :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10226720}
}