01689nam a22003374a 4500001001200000003000800012006001900020007001500039008004100054010001700095020002600112020002300138040002100161035002100182050002400203082001700227100002300244245014800267260004800415300002500463504005100488505034900539533015200888650004501040650002401085650002501109650004501134655002901179710001701208856012601225ebr10226735CaPaEBRm        u        cr cn|||||||||070817s2008    njua    sb    001 0 eng    z  2007034473  z9780470249277 (cloth)  z0470249277 (cloth)  aCaPaEBRcCaPaEBR  a(OCoLC)19190944314aHG4621b.K64 2008eb04a658.8/122221 aKnapp, Rob,d1946-14aThe supernova advisorh[electronic resource] :bcrossing the invisible bridge to exceptional client service and consistent growth /cRob Knapp.  aHoboken, N.J. :bJohn Wiley & Sons,cc2008.  axxxi, 127 p. :bill.  aIncludes bibliographical references and index.0 aThe trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aInvestment advisor-client relationships. 0aCustomer relations. 0aInvestment advisors. 0aFinancial services industryxManagement. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10226735zAn electronic book accessible through the World Wide Web; click to view