@book{29210,
	author = {Schiuma, Geovanni. and ebrary, Inc.},
	title = {Benchmarking in the knowledge era},
	publisher = {Emerald Group Publishing,},
	year = {c2004.},
	series = {Benchmarking: An International Journal. No. 6 ;},
	address = {Bradford, England :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10069044}
}