@book{30646,
	author = {Marone, Mark D. and Lunsford, Seleste E. and ebrary, Inc.},
	title = {Strategies that win sales},
	publisher = {Dearborn Trade Pub.,},
	year = {2005.},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10070408}
}