@book{32008,
	author = {Holtz, Shel. and Havens, John C. and International Association of Business Communicators.},
	title = {Tactical transparency},
	publisher = {Jossey-Bass,},
	year = {c2009.},
	address = {San Francisco, CA :},
	edition = {1st ed.},
	note = {"IABC, International Association of Business Communicators."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10257554}
}