@book{32122,
	author = {Green, Marnie E. and ebrary, Inc.},
	title = {Painless performance conversations},
	publisher = {Wiley,},
	year = {2013.},
	address = {Hoboken, N.J. :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10682373}
}