TY - BOOK AU - Harris-Wehling,Jo AU - Feasley,Jill C. AU - Estes,Carroll L. ED - Institute of Medicine (U.S.). ED - ebrary, Inc. TI - Real people, real problems: an evaluation of the long-term care ombudsman programs of the Older Americans Act AV - RA999.P34 R43 1995eb U1 - 362.1/6/0973 20 PY - 1995/// CY - Washington, D.C. PB - Division of Health Care Services, Institute of Medicine KW - United States KW - Older Americans Act of 1965 KW - Nursing homes KW - Patient representative services KW - Long-term care facilities KW - Complaints against KW - Law and legislation KW - Nursing home patients KW - Legal status, laws, etc KW - Standards KW - Electronic books KW - local N1 - Includes bibliographical references; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/rucke/Doc?id=10071707 ER -