@book{34208,
	author = {Kachinske, Edward. and Kachinske, Timothy. and ebrary, Inc.},
	title = {Maximizing your sales with Microsoft Dynamics CRM 4.0},
	publisher = {Course Technology, PTR/CRM,},
	year = {c2009.},
	address = {Boston, MA :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10255062}
}