@book{3480,
	author = {Zaidi, Salman, and World Bank.},
	title = {Satisfaction with life and service delivery in Eastern Europe and the Former Soviet Union},
	publisher = {World Bank,},
	year = {c2009.},
	series = {World Bank working paper,},
	address = {Washington, D.C. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10281474}
}