@book{35808,
	author = {Kachinske, Edward. and ebrary, Inc.},
	title = {Maximizing your sales with Salesforce.com},
	publisher = {Course Technology,},
	year = {c2008.},
	address = {Boston, MA :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10251042}
}