01526nam a2200373Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020002800112020003100140040002100171035002100192050002400213100002600237245012700263260005600390300002400446490006400470504004100534533015200575650003900727650003600766650002600802650002600828650003000854655002900884700003400913700002100947710001700968830004100985856012601026ebr10251371CaPaEBRm        u        cr cn|||||||||070828s2008    ilua    sb    000 0 eng d  z  2007035574  z1567932819 (alk. paper)  z9781567932812 (alk. paper)  aCaPaEBRcCaPaEBR  a(OCoLC)26335711014aRA971b.S616 2008eb1 aSmith, Amy C.,d1964-10aGoing leanh[electronic resource] :bbusting barriers to patient flow /cAmy C. Smith, Robert Barry, Clifford E. Brubaker.  aChicago, IL :bHealth Administration Press,cc2008.  axiv, 191 p. :bill.1 aAmerican College of Healthcare Executives management series  aIncludes bibliographical references.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aHealth facilitiesxAdministration. 0aHospital carexQuality control. 0aHospital utilization. 0aPatient satisfaction. 0aTotal quality management. 7aElectronic books.2local1 aBarry, Robert,d1938 Dec. 29-1 aBrubaker, Cliff.2 aebrary, Inc. 0aManagement series (Ann Arbor, Mich.)40uhttp://site.ebrary.com/lib/rucke/Doc?id=10251371zAn electronic book accessible through the World Wide Web; click to view