@book{35825,
	author = {Christianson, Jon B. and ebrary, Inc.},
	title = {Reinventing the patient experience},
	publisher = {Health Administration Press,},
	year = {c2007.},
	series = {Management series (Ann Arbor, Mich.)},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10251375}
}