@book{35826,
	author = {Black, John R. and Miller, David, and ebrary, Inc.},
	title = {The Toyota way to healthcare excellence},
	publisher = {Health Administration Press,},
	year = {c2008.},
	series = {American College of Healthcare Executives management series},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10251376}
}