@book{36367,
	author = {Erwin, Kim, and ebrary, Inc.},
	title = {Communicating the new},
	publisher = {John Wiley & Sons, Inc.,},
	year = {c2014.},
	address = {Hoboken, NJ :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10738081}
}