@book{3687,
	author = {Sagner, James S. and ebrary, Inc.},
	title = {Financial and process metrics for the new economy},
	publisher = {AMACOM,},
	year = {c2001.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10005786}
}