Customer service in health care
a grassroots approach to creating a culture of service excellence
Baird, Kristin
creator
author.
text
bibliography
Electronic books.
cau
2000
2000
monographic
eng
1 online resource (179 pages) : illustrations
Kristin Baird.
Includes bibliographical references and index.
Medical care
Customer services
Patient satisfaction
R727 .B276 2000eb
362.1/068
Customer service in health care : a grassroots approach to creating a culture of service excellence
Baird, Kristin.
San Francisco : Jossey-Bass, [2000]
xiii, 162 pages ; 23 cm.
(DLC) 99036797
9781119020318 (e-book)
http://site.ebrary.com/lib/rucke/Doc?id=11005753
http://site.ebrary.com/lib/rucke/Doc?id=11005753
CaPaEBR
990630
ebr11005753
eng